The ringing of a phone – for most people an entirely everyday situation at work. However, while a draw without hesitation from the listener, the ringing at the other ensures a bad feeling, which can grow up to fear or even panic. The fear of making a call, often called phone phobia is widespread. Those who are affected by it, are by no means alone. Yet the issue is rarely discussed.

The phone-phobia as an expression of social phobia

First of all, it must be noted that the phone-phobia is not diagnosed anxiety disorder. In other words: It is not this is a clinically proven problem. This does not mean that those affected her fear of telephone imagine only.

The phone-phobia is understood as a form of social phobia. This is the fear of social, ie interpersonal contacts in many different formats. A social phobia occurs in every person differently. Not everyone who suffers from this anxiety disorder, also has an automatic phone-phobia. The other way around, this means, however, that a fear of phone calls does not necessarily mean that the person generally has trouble communicating with other (foreign) people.

How many people are affected by a phone-phobia, can not be said. For this purpose are no clear figures or studies. A general social phobia is present at about 2 to 3% of the German population.

As the fear expressed before making a call?

The fear of the calls can be roughly divided into three categories:

  1. The fear of making a phone call
  2. The fear of an incoming call
  3. Fear of calls generally (hybrid of a. And b. )

This means the following: It is quite possible that a man terrified of having to take the phone into their own hands and make a call, but there is no problem, such accept – and vice versa. A phone-phobia has many different faces and is always associated with different fears. These can be summarized as follows:

  • Fear of not being understood by the interlocutor
  • Afraid to stutter,
  • Afraid to muddled
  • Fear of not capture the important information
  • Fear not express yourself clearly
  • Fear of too much proximity between the subscribers
  • Fear of strangers
  • Fear that the other person thinks bad about a
  • Afraid to call in a disturbing moment
  • Afraid not to have the right person on the phone
  • Afraid to make a fool (in any form)
  • Fear of being rejected ( “fobbed off”)
  • Fear of open confrontations

These and similar fears and concerns you sound familiar? Then there may be circumstances that you under a Phone Phobia (or not formulated quite so dramatic: from a fear of the calls) suffer.

10 tips from the phone-phobia

If you listen to once in the workplace or in personal networks around, so you can quickly find that the dislike of the calls is widespread. So it’s not something to be ashamed of or what to conceal. In the following we want to give you a number of tips along the way that you help your anxiety before making a call to declare war.

Tip # 1: Fixed telephone hours

Who knows that an important call is imminent, is often all day paralyzed from fear. It is self-explanatory that also automatically affect this uncomfortable feeling to all of your other tasks and your productivity is greatly slowed. Do not let that your fear of calls blocked your entire workflow. This enables, for example by setting daily phone hours. Especially in the case of multi-phone users, it makes sense, time window to determine where all pending calls are done. This has the following advantages:

  • You do not interrupt repeatedly your workflow
  • You can concentrate better
  • They create a (telephone) routine
  • You can better prepare for your anxiety situation

Tip # 2: Good preparation

What is your purpose for a telephone call? What information do you need? Who is your contact? Many people fear so much before making a call because you are prepared for the talks poorly (or not at all). If you share this fear, it is advantageous, systematically to approach calls. That you are able, for example, by achecklist to create with all the important points. This might look like this:

  • interlocutor
  • Call Time and date
  • talking point
  • Open questions
  • agreements

Additional tip: It is useful if you both make up for incoming and outgoing calls a list. Edit each call with the same index, does not work in practice usually. It is also good if you customize your reminder individually to your industry and your job position.

Tip # 3: Getting Started kit

“Every beginning is difficult” is not only a popular saying, but also has a lot of truth in itself. Many people with a phone-phobia fear especially before entering the conversation and muddled not rare. To avoid this unpleasant situation, it makes sense if you are an universal access set to consider that you can use for each call.

This helps you to focus and create a routine. The sentence can be quietly written on a piece of paper and visibly displayed on your workstation. This will have him always in mind and can practice between two calls him. Eventually he will go very easily and without reading from the lips.

Tip # 4: Demands

“Hopefully, I now do not bother.” – “Hmm, if the person on the other end of the line probably is that can help me.” – “What if I name can not immediately remember me?” Come to you this or similar thoughts before calls are familiar? Does it make you that a call is always connected with so many unknown variables nervous?

Then you our next, very simple tip will help: Just ask! It’s easy. A friendly “? Good day Mr. X, I hope I just do not disturb” or “Hello Mrs. Y, you are the right contact person, when it comes to issue Z” to change the conversation immediately in a constructive direction and save time – on both sides of the line.

It is also important that you always clear ambiguities immediately out of the way. They have not understood the answer of your conversation partner or need more detailed information? not be afraid, nachzuhaken again. This testifies not only to interest, but also of a thorough work. It does not help anyone if you have after the call is still open items on your list, or not all questions have been clarified.

Tip # 5: The “Worst Case”

If you are afraid of making a call, then you fear may before very special situations that could be described as a “worst case” scenario. Please tell us the “horror scenarios” , these are concretely? Take even the time to hold all your worries and fears in writing, in order to subsequently reflect.

By putting your specific fears, learn better deal with these. Moreover, this exercise is good to possibly determine that some scenarios that haunt your mind, are absolutely absurd.

Additional tip: The mere writing down your fears you do not have enough? Then decide additionally how you case scenarios would behave in various worst. What is your response to certain statements? How do you respond to rejection? What do you do if your interlocutor does not understand what you want from him? Play through different situations and gain More safety when making calls.

Tip # 6: Rewards

Now we come to a tip that you can apply not only the phone, but in every possible uncomfortable situations. Rewards (in any form) are the easiest way to associate something with positive feelings. In practice, this might look like this:

  • Make a call or take a contrary
  • Note the previous tips to lead a smooth conversation
  • End the call
  • Talk yourself (mentally or aloud) a praise for good call from

Other rewards such as a candy, a coffee or a cigarette are also allowed, in the long run, however, less useful – especially if you have to repeatedly call a day or even an hour. In this case, words of encouragement(which can come from colleagues, see the next tip) is the better choice.

broach problem open: Tip # 7

Time, finally plain talk: Who knows your company everything that you have problems with the phone? Have you considered ever talked openly with colleagues or even your boss? Dealing openly with your anxiety is important if you want to hope the other on the support.

That does not mean that you should pass on upcoming calls to colleagues, but rather that your phobia of the handset in the open and personal conversation reflect. Often if it is considered that you are by no means alone with your problem. Very few people enter, totally happy and with great pleasure to call in a job.

The open issue onto your anxiety in combination with familiar talks represents a kind of self-therapy, which helps you to face the problem and to accept.

Tip # 8: Keep smiling!

Just because you can not see your caller on the phone, that is by no means that he no nonverbal cuesperceives. It really is true: A smile on the phone can be quite “heard” by the opposite – or at least perceived – be. The same also applies annoyed eye roll.

So if, for example, fear of rejection or harsh responses has, would do well to put his best smile of the day. This has the effect that your positive attitude is transferred to the people at the other end of the line. A smile infected also via phone, try it a try. You will soon discover that the phone automatically more fun when you to wear an smile.

Tip # 9: Phone Trainings

They are afraid of making a call because you are generally thought not to know how to do it right? Then it is high time your boss for a professional telephone training to ask. This can be taken quietly by the entire team and represents a true asset to any company. In telephone tutorial to learn, for example,

  • how to effectively and purposefully calls
  • as you put it clear and understandable
  • the role of the facial expressions on the phone
  • how to detect and check for important information quickly

# 10 Tip: Just do

Whether it of spiders, extreme height or phone calls are afraid – who wants to overcome a fear, has to face her. In practice this means: Take the phone in his hand and just click and go. A so unsparing confrontationhas the positive effect that you will soon notice that everything is half as wild. Even if this step takes a lot to overcome, it is highly recommended. By putting up your Phone afraid, do not just build from this, but also boost your self-confidence .

Beware of avoidance strategies!

Communication is constantly evolving. While the fax slowly but surely lands on the siding, the email celebrates boom. Other digital options, such as chat or video services are becoming more popular and ensure that the handset has to be taken less frequently in the hand.

For people who suffer from a phone-phobia, which is a blessing. Under cover of e-mail, you can formulate extensive, what is your concern and must be no misunderstanding feared – at least the general assumption. This creates short-term relief and reduces the pressure in everyday working life.

Nevertheless, it must be stressed at this point that the shift to alternative channels of communication is no help in the Phone afraid to declare war. The phobia is characterized namely only displaced and not really eliminated. Writing emails or a short chat with colleagues are of course fine – but should never be used to displace entirely the “good old” phone call.

The fear of the calls – playing this theme in your professional life a role or did you have any problems? We are interested in your experiences and opinions on this post. You might also be more tips you can share with interested parties. We look forward to a lively exchange.